Shipping policy

Order before December 1st to make sure your package arrives in time for Christmas. We offer a standard delivery time of 10 business days, though delays can happen during the holiday season. We do our best to ship orders within 2 business days; however, once your package is shipped, delivery times are no longer within our control. Please note that we are not responsible for packages delivered late on orders placed after December 1st.

Shipping Times
Estimated delivery: 8 to 10 business days (usually within 10 business days)
Processing time: 1 to 3 business days before shipping

All our products ship directly from our overseas warehouse, at our supplier.

Please allow for possible delays due to public holidays and strikes. Since orders fit in the mailbox in most countries, you do not need to be present at delivery.

Address Information
It is important to provide accurate information when placing your order. Please be sure to enter a real, complete first and last name, without using a company name. Incomplete or incorrect names may trigger a customs inspection and affect your package's delivery time. This can also lead to the package being lost, for which we cannot be held responsible.

Please double-check your address carefully. Once the package is shipped (within 2 days), no changes can be made.

Customs Fees
We cover all customs fees, so you will not face any unexpected extra costs.

Cancellation
Unfortunately, it is not possible to cancel an order once it has been placed. However, if you are not satisfied with your purchase, you can return your order in accordance with our refund policy.

Need Help?
Contact: support@colett.com